Question 1

I am still waiting to receive my refund and/or cashback. How can I get an update?

Accepted Answer

If applicable to your order, refunds are typically processed within seven working days from the delivery date; post which, it takes 5-7 business days for the credit to reflect into your account. If the period has passed, you can contact us at +91 7208055523 or support@jswonemsme.com.

Question 2

My refund and/or cashback was processed. However, it hasn&#x27;t been credited yet. What shall I do?

Accepted Answer

Refunds, if applicable to your order, are typically processed within seven working days from the delivery date; post which, it takes 5-7 business days for the credit to reflect into your account. If the period has passed, You can contact us at +91 7208055523 or support@jswonemsme.com.

Question 3

I have received an email asking me to add bank details. Is that a genuine email?

Accepted Answer

Do not worry; we request you to click on the link and add your bank details so that any applicable refund or cashback can go through successfully.
There will be an authentication step while you complete the process; hence, please ensure that your registered mobile number is active.

Question 4

The UTR number shared with me, seems to be incorrect. What do I do?

Accepted Answer

You can contact us on +91 7208055523 or email us at support@jswonemsme.com.

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