Question 1

How can I pay for my order?

Accepted Answer

You can pay for your order through a link shared with you by your sales representative during the order confirmation process. In case you have any queries on the same, please get in touch with your sales representative.

Question 2

What should I do if my payment fails?

Accepted Answer

Please verify the below top-listed reasons if your payment has failed:

1. The payment gateway does not support your chosen online payment method
2. If the bank flags a customer&#x27;s account
3. If the account through which the transaction is initiated is closed or suspended
4. You entered an incorrect PIN or CVV details

If the issue persists, please contact your sales representative to enquire about it, or you can contact us at +91 7208055523 or support@jswonemsme.com.

Question 3

Can I make a payment after I receive the material?

Accepted Answer

Currently, we work on a 100% advance payment policy.

Question 4

Can I make a payment using credit card?

Accepted Answer

You can make payment through Netbanking through the website or via NEFT/RTGS mode.

Question 5

The amount was debited from my account but the order still needs to be confirmed. How do I get an update?

Accepted Answer

The order confirmation step happens within a few hours of the business operating timeframe based on certain internal checks or if there is a delay in the payment getting credited into our account. For more clarity, please contact your sales representative to enquire about the same, or you can contact us at +91 7208055523 or support@jswonemsme.com.

Question 6

I cannot avail the discount being offered to me during payment stage. What to do in this case?

Accepted Answer

Please contact your sales representative to enquire about the same or you can contact us on +91 7208055523 or email us at support@jswonemsme.com.

Question 7

What are the types of finance options available with you?

Accepted Answer

JSW One MSME is launching helpful financing options that will go live soon. Register to stay up-to-date.

Click on the &#x27;Register&#x27; button at the top right side of our home page. Fill in the form using your name, mobile number, email address and company GSTIN and click &#x27;Submit&#x27;.

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